Catherine Mattice Zundel – Human Resources: Building a Performance Management System

An effective performance management system drives employee performance and behavior in the right direction. It’s more than a series of forms; it comes from the top and is tied to company culture and values. Learn how to build an effective performance management system that drives your organization’s success in this course with Catherine Mattice Zundel. Discover a simple model for setting expectations, appraising performance, coaching employees, and documenting disciplinary measures. Discover how to involve leaders and managers in the program, and tie it back to the organization’s vision, mission, and core values. Catherine also reviews other important best practices, such as continuous coaching and feedback, and the importance of documentation.

• Benefits of a performance management system
• Components of successful performance management systems
• Setting expectations
• Developing a unique performance appraisal process
• Training managers
• Incorporating company values
• Documenting performance evaluations

• Introduction
• 01. Introduction to Performance Management
• 02. Building a Performance Management System
• 03. Best Practices
• Conclusion

Catherine Mattice Zundel is a professional consultant and trainer who helps build positive corporate cultures. Her firm, Civility Partners, offers consulting and training in the areas of internal communication processes, conflict resolution, workplace bullying, sexual harassment, diversity, intercultural communication, hostile work environments, and interpersonal communication skills.

Civility Partners has had the pleasure of working with such clients as the third largest energy company in the world, the American Red Cross, the U.S. Marine Corps and U.S. Navy, and a variety of universities, hospitals, government agencies, nonprofit organizations, and private businesses in a variety of industries.
Catherine has presented her research and training programs both nationally and internationally. She has also made several appearances on news stations around the country, including FOX, NBC, and ABC, and she has been cited in such media outlets as MSNBC, Inc Magazine, Entrepreneur, and USA Today. She is coauthor of the book BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, which business guru Ken Blanchard called “the most comprehensive and valuable handbook on the topic.” Catherine has also written articles for a wide variety of industry trade magazines, covering HR, leadership, safety, personal development, employee assistance, and more.

Catherine is past-president of the San Diego chapter of the American Society of Training & Development, now called the Association for Talent Development, and an adjunct professor at National University and Southwestern College. She received her bachelor’s and master’s degrees in communication from San Diego State University.