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Leslie O’Flahavan – Technical Writing: Quick Start Guides
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Short Description:
Leslie specializes in helping organizations improve the quality of customer service responses.
- Description
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Description
Description
Leslie O’Flahavan – Technical Writing: Quick Start Guides
By: Leslie O’Flahavan
Duration: 57m 44s
Released: June 8, 2018
Description:
A quickstart guide is a short, getting-started document that usually accompanies a product or software. In this course, writing instructor Leslie O’Flahavan explains the components, best writing practices, and overall strategy for creating a quickstart guide that helps readers easily find answers to their questions. Leslie shares how to base your quickstart guide on your user manual or develop your guide by using customer feedback. She also discusses how to clearly identify the overall purpose of your guide, write clear headings, and use plain language. To wrap up, she covers methods for getting feedback from subject matter experts and users to ensure that your guide is both accurate and useful.
Topics include:
• Incorporating visuals into your quickstart guide
• Basing your quickstart guide on input from users
• Addressing your user directly
• Writing clear headings
• Using plain language
• Checking your quickstart guide for accuracy
Contents:
1. Components of a Quickstart Guide
2. How to Develop your Quickstart Guide
3. Best Writing Practices for a Quickstart Guide
4. Check your Quickstart Guide for Accuracy and Usefulness
Conclusion
Author:
Leslie O’Flahavan is an online writing expert.
Leslie specializes in helping organizations improve the quality of customer service responses. She helps employees improve the quality of the email, chat, and social media messages they send to customers. Leslie develops and teaches hands-on, practical, high-energy writing courses that help people do their jobs: write useful, readable web content; publish e-newsletters; repurpose content for multichannel publishing; and write plain language documents readers can use.
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